Cancellation & Return Policy

Last updated: 04 August 2026

We want you to be satisfied with your purchase from Wisdom Global. This policy explains when cancellations, returns and refunds apply. Because we sell both digital and physical products, different rules apply to each.

1. Digital products (courses, live classes, software)

• Before access is granted: you may cancel and receive a full refund if you have not yet accessed the course content or attended a live session.
• After access is granted: because digital content is delivered instantly and cannot be returned, these purchases are generally non-refundable once accessed.
• Live classes: if you cannot attend, contact us at least 48 hours before the scheduled start to reschedule or request credit, subject to availability.
• Duplicate or failed transactions: if you were charged more than once or charged without receiving access, we will refund the extra amount in full.

2. Physical products (devices, books, kits)

• Cancellation: orders can be cancelled before they are dispatched for a full refund. Once dispatched, the return process applies.
• Returns: you may request a return within 7 days of delivery if the item is damaged, defective, or not as described.
• Items must be returned in their original condition and packaging, with all accessories included.
• Certain items may be non-returnable for hygiene or safety reasons; this will be noted on the product page where applicable.

3. How to request a cancellation or return

Email us at wisdomglobalservice@gmail.com or call +91 99401 23658 with your order reference and reason. Our team will guide you through the next steps.

4. Refund processing

• Approved refunds are processed to your original payment method via Razorpay.
• Refunds typically reflect in your account within 5–7 business days after approval, depending on your bank or card issuer.
• Shipping charges (if any) are non-refundable except where the return is due to our error.

5. Damaged or incorrect items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with photos so we can arrange a replacement or full refund at no extra cost to you.